FAQ
Frequently Asked Questions (FAQ) | Chocolate On Purpose® Australia
Looking for answers about dispatch and delivery times, tracking orders, heat-safe packaging, allergens, refunds, or corporate gifting? Find the most common questions and answers below.
For order-specific help, please email orders@chocolateonpurpose.com.au with your order number and tracking number (if available).
Last updated: January 2026
Shipping, Delivery & Order Tracking
What are your chocolate delivery times in Australia?
We dispatch chocolate orders within 3 to 5 business days after payment, depending on stock availability.
Delivery times vary by location and start once Australia Post receives your parcel. Transit times depend on Australia Post services and regional factors.
Tip: Dispatch time is separate from delivery time. Please order early if you need your chocolate by a specific date.
For full details, see our Shipping Policy.
Do you offer Australia-wide chocolate shipping, including regional areas?
Yes, we ship across Australia using Australia Post.
Though located in Regional NSW, outside the Express Post next-day network, we use Express Post to reduce delivery times and protect the quality of your chocolate during transit.
Check current delivery updates at Australia Post: https://auspost.com.au/service-updates/domestic-delivery-updates
How do you protect chocolates from heat during shipping?
We use heat-safe packaging including thermally lined wraps and food-grade ice packs to maintain chocolate quality.
Orders ship Monday to Wednesday to avoid weekend delays.
What allergens are in your chocolates?
Allergen information varies by product and seasonal specials.
Always check the specific product page for the most accurate ingredient and allergen details.
If you have severe allergies, please contact us at orders@chocolateonpurpose.com.au before ordering.
Can I order custom or personalised chocolates for corporate gifting?
Yes! We offer custom wrappers and personalised chocolate gifts for corporate orders.
Email info@chocolateonpurpose.com.au with your requirements, quantity, and timeline for a quote.
What payment methods are accepted?
We accept Shop Pay, Visa, Mastercard, American Express, UnionPay, Apple Pay, and Google Pay.
Available options are shown at checkout.
How do I contact customer support?
For order or product enquiries, email orders@chocolateonpurpose.com.au with your order number and tracking info.
We respect your privacy as detailed in our Privacy Policy.
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